Ayuda

En transporte privado, el vehículo le llevará o recogerá lo más cerca posible de su alojamiento, teniendo en cuenta las características físicas del vehículo y el acceso al domicilio contratado.

En ocasiones no es posible por motivos de acceso (calles estrechas o peatonales, urbanizaciones privadas, o el tipo/tamaño del vehículo que no permite físicamente un mayor acercamiento, exigencias policiales, condiciones meteorológicas como nieve que bloquea el acceso al hotel, etc.). ) en este caso, dejarlo y recogerlo en el punto disponible más cercano

Con el transporte público te dejarán y recogerán en paradas de autobús predefinidas, estaciones de autobuses, trenes, cruceros, etc.

Una vez que completes tu reserva, el conductor te recibirá en la sala de llegadas el día y hora acordados durante la reserva. Como norma general, el conductor asignado se pondrá en contacto contigo vía WhatsApp, Teléfono o E-mail a más tardar 12 horas antes de tu viaje para acordar el punto de recogida y que puedas viajar sin complicaciones.

También tendrás contactos telefónicos 24 horas a través de nuestra web de taxis gotransfer en el apartado de contacto por si aún tienes problemas para encontrar a tu conductor.

Sí, los horarios de llegada de los vuelos están controlados ya que los monitoreamos en tiempo real.

Si tiene problemas para recoger su equipaje o pasar por inmigración, llame a su conductor asignado o al número de teléfono de Atención al Cliente que figura en gotransfertaxi.com. pagina de contacto .

Respecto a retrasos de vuelos, desvíos, conexiones perdidas cuando el servicio de transporte se origina en el aeropuerto, la política de espera es:

Retrasos de vuelos:
Alquiler privado con conductor: Se incluyen retrasos de vuelo respecto del horario de vuelo programado original de hasta 3 horas. Con retrasos en los vuelos superiores a 3 horas, deberá contactar con el Conductor o la Agencia a través de nuestro teléfono de contacto de emergencia que podrá encontrar en nuestra página web gotransfertaxi.com para solicitar que el vehículo se mantenga en espera.

Desvíos de vuelos:
La aerolínea lo transportará al aeropuerto programado y aplica la política de retraso anterior si el cliente lo desea. En el caso de que por parte de la aerolínea su vuelo sea desviado a otro aeropuerto y el cliente no desee el traslado contratado, se reembolsará el 100%. del dinero que has pagado.

Cancelaciones de vuelos, vuelos perdidos y conexiones perdidas:
Por favor vea nuestro política de cancelación.

Damos una indicación de la distancia y el tiempo de conducción entre los puntos de transferencia en el momento de la reserva. Esta información se proporciona únicamente como guía y no como compromiso.

La Agencia gotransfertaxi.com se reserva absoluta discreción para elegir la ruta de viaje real a su destino, y no necesariamente puede ser la ruta más directa o utilizar vías de peaje.

W

Our goal is to transfer passengers between 2 and 2 ½ hours before the flight takes off.

Most airlines open their check-in counters 2 hours before the flight takes off and close check-in 40 to 45 minutes before the flight takes off.

Please ensure that the date, time and location on your subsequent booking allows you to arrive at your departure airport at least 10 minutes before the check-in desk opens to make changes by contacting the reservations department directly on our booking page contact.

En la parte superior del formulario de reserva, tienes la opción de ingresar la dirección o nombre del resort de recogida, solo debes ingresar el aeropuerto de destino. Al seleccionar esta opción, tu viaje comenzará en la ciudad que selecciones y viajará hasta el aeropuerto de tu elección.

Deberás facilitarnos los horarios tal y como aparecen en tus billetes de avión, sin modificarlos.

Todos los tiempos de recogida se calcularán automáticamente.

Notifíquenos cualquier error inmediatamente, ya que es posible que no sea posible realizar cambios más adelante. Como agente de reservas de la Agencia, enviaremos su solicitud de reserva de servicio al Conductor.

Verifique la fecha, hora y ubicación en su reserva o en una comunicación posterior por correo electrónico de nuestra parte para obtener detalles de recogida de su servicio de transporte. Deberá asegurarse de que su hora de llegada al aeropuerto de salida le permita llegar al menos 10 minutos antes de la apertura (no cierre) del mostrador de facturación y en ningún caso menos de dos horas antes de la hora prevista de salida del vuelo.

It is advisable to book at the same time you book your flights. Most destinations can be booked up to 24 hours before arrival.

It is highly recommended to book as early as possible as we occasionally have to block out certain dates and/or times due to running out of transportation vehicles.

Each passenger may carry one piece of luggage with a maximum weight of 23 kg (maximum combined size of 158 cm) and hand luggage with a maximum weight of 10 kg (maximum dimensions of 45 cm x 35 cm x 20 cm).

Any excess baggage must be declared when making a service reservation request.

The vehicle to transport you will be appropriate for the number of people traveling and hired luggage. Any excess baggage must be declared at the time of booking.

In the event that additional vehicles are required to transport undeclared excess baggage, the passenger will be responsible for covering any additional costs.

It is very important to inform if you are going to transport bicycles, golf clubs, wheelchairs, or baby seats. To do this, you can indicate it when making your reservation or later through our email that you will find on our pagina de contacto.

The driver will normally wait until 60 minutes after your flight has landed before making inquiries with the airline, customs or immigration. After this procedure and if there are no signs from the passenger, the driver will leave the airport.

If you experience delays at customs, immigration, baggage claim or lost luggage, call the agency at the contact number found on the pagina de contacto, to ensure that your driver is waiting for you.

If you expect it to take longer (reduced mobility, etc.), please let us know at the time of booking.

Yes, we can offer baby seats in certain destinations. Not all destinations have baby seats available.

When booking, if the vehicle type has the ability to offer baby seats, this option will be offered during the booking process.

You must tell us if minors are included in your service reservation request. You are required to use the child safety seats provided, but we recommend that you bring your own for your children as rules vary by country.

Puede haber varias razones por las que su tarjeta no ha sido aceptada. Éstas incluyen:
Es posible que simplemente haya ingresado un número de tarjeta no válido. Las razones más probables de esto son que escribió mal el número de la tarjeta, se saltó algunos dígitos o no ingresó el número de tarjeta que necesitamos. Inténtalo de nuevo, revisando cuidadosamente tu escritura.
El tipo de tarjeta que especificó (por ejemplo, Mastercard, Visa) no parece coincidir con el número de tarjeta proporcionado. Por favor regrese y verifique que el tipo de tarjeta seleccionado sea correcto
Su tarjeta puede ser del tipo que requiere que el titular esté presente y, por lo tanto, no es adecuada para reservas por teléfono o por Internet. Pruebe con una tarjeta alternativa.
Es posible que su banco no permita reservas en línea con su tarjeta; Algunos bancos bloquean las reservas online automáticamente. Comuníquese con el emisor de su tarjeta.
Su banco se ha negado a autorizar el pago de este importe. Póngase en contacto con la empresa emisora de su tarjeta.
Aceptamos reservas realizadas con las siguientes compañías de tarjetas de crédito: American Express, Visa, Visa Delta, Master Card, Diners y JCB.

Los pagos con tarjeta de crédito se procesan en vivo con el banco.

La información de la Tarjeta de Crédito solicitada para autorizar su transacción es la siguiente:
Nombre de la persona que aparece en la tarjeta de crédito.
Número de tarjeta, todos los números que aparecen en tu tarjeta
Fecha de vencimiento, cuando tu tarjeta caduca y debes renovarla. A veces esto se expresa como barra oblicua de dos dígitos, dos dígitos (xx/xx) corresponden al mes/año.
Banco, el nombre del banco emisor de su tarjeta. A veces, con las tarjetas de marca compartida, puede encontrar el nombre mirando el reverso de la tarjeta, donde se mencionará el banco emisor.
CVV2/CVC2, a veces conocido como CSC (Código de seguridad de la tarjeta). Este es el código de verificación de la tarjeta de crédito requerido para todas las transacciones. El número CVV2 sólo puede ser conocido por la persona que realmente posee la tarjeta y no se almacena en ningún lugar. En las tarjetas Visa, MasterCard, Diners Club, este número se encuentra en el reverso de la tarjeta, cerca de la tira donde está firmado. Debes utilizar los últimos tres dígitos del número que encontrarás allí. Este es el CVV2. La excepción es para las tarjetas American Express, donde se encuentra en el frente de la tarjeta y es un número de cuatro dígitos que encontrarás en la parte superior derecha.
Dirección de correspondencia bancaria. Esta es la dirección donde recibe sus extractos bancarios. La dirección también está verificada.
Si aún tiene problemas, comuníquese con el banco emisor de su tarjeta, ya que su banco no autoriza el pago. Avisa al banco de la fecha y hora en la que intentaste hacer tu reserva y ellos podrán decirte por qué rechazan la operación.

You must send an email to gestion@gotransfertaxi.com or through our inquiry form on our pagina de contacto.

Once your reservation has been reviewed and the cancellation processed, you will receive an email definitively confirming your cancellation.

If your reservation is denied by our reservations department, it is because there are less than 24 hours left for the first reserved service. For more information, read our general policies.

Traveling with babies and toddlers involves extra preparation on your part: all their clothes, the stroller or stroller, maybe even a travel crib.

To ensure you travel as stress-free as possible, pack all items properly. Remember that each passenger has a limited baggage allowance per person, so your child also has one piece of luggage available: this can be used for the baby stroller.

If you are traveling with a lot of luggage, please read our general policies, and if you think you will be traveling with more luggage than allowed, select the number of additional pieces of luggage you need.

The type of vehicle that will transport you will be automatically calculated based on the number of people traveling with standard luggage plus any optional extras you choose. This will determine the size and capacity of the vehicle.

In the event that additional vehicles are required to transport undeclared excess baggage, you will be responsible for covering any additional costs.

Some emails may not be received due to spam filters. Please check your email client and the policies of your Internet Service Provider (ISP).

If you received a booking reference on the screen, your booking is confirmed. Failure to receive the email with the receipt does not influence the status of your reservation.

If the initial (almost immediate) attempt to deliver the receipt email fails, the system will continue attempting delivery for up to 5 hours. If the email is undeliverable after this time (because the address does not exist, your mailbox is full, or your mail server is not accepting mail or is inaccessible), delivery attempts will cease.

About 250 email receipts per week went undelivered, largely due to typos in the email address provided. Please enter your email address carefully!

You can make reservations if you do not have a credit card, since payment for the reservation can be made in the following ways.

Credit or debit card

Wire transfer

PayPal

Bizum

Direct cash payment to the Driver

Payment in Cryptocurrencies (for this type of payment, contact us)

In many cases, depending on the product you have purchased, you can make a change or cancellation by sending a WhatsApp or email to the contact that appears on our pagina de contacto.

You can modify your reservation at any time up to 24 hours before the arrival date, simply by sending a WhatsApp or an Email from the Gotransfertaxi.com contact page.

You will have to indicate the following: reservation number, number of passengers, destination, hotel address, flight information and personal information.

If you have completed your reservation and need information, clarification on the charges applied or wish to file a claim, you can find the answers to your questions through the help pages of this website. Otherwise, you can contact our Customer Relations team by contacting us via the email form who will be happy to investigate and resolve your issues for you.

Chances are you’ve used an unattended email inbox.

All emails automatically generated at the time of your reservation are left unattended. If you try to contact us by replying to one of these emails, you will receive an error message.

To contact us, please use our email contact form available on the help page. Your questions will be queued and sent to the appropriate department.

If there are less than 24 hours until your arrival, please call our Commercial Department, who will assist you.

Additional charges may be incurred.

If there are more than 24 hours before arrival, you can modify your reservation directly online by sending us an email to gestion@gotransfertaxi.com

In order to modify your reservation we will need you to tell us practically all the details of your reservation: number of passengers, destination, hotel address, flight details and personal details.

Call your assigned driver directly as he will contact you in advance. If you can’t, you can call the emergency phone number available on our pagina de contacto.

The only way to book in less than 24 hours is by writing a WhatsApp to the phone number +34 690 162 757 or sending an email to gestion@gotransfertaxi.com

For us, the evaluations of our clients are very important, especially when they are grateful, since we can continue to grow throughout the private transport community. To be able to send an evaluation of the contracted service, you only have to click on the following link:

Click Here to write your rating or review

Using your credit card to make purchases through our website is a secure way to pay for your reservations, as safe as booking through our telephone reservation center.

We have implemented a number of security measures to give you, the customer, complete confidence when purchasing your airport transfers online.

All sensitive information, including personal data and credit card information, is kept confidential through the use of our secure server software (SSL). This means that information can only be exchanged between you and us, and that no third party can access this data. The lock symbol in your browser shows which pages are covered by this security system.

We do not retain active records of credit card information on our web servers after the transaction is completed (i.e. you will be required to enter your details each time you book online).

For many years we have welcomed disabled travelers, providing them with help and assistance.

When booking, if you are traveling with a wheelchair and the destination has a wheelchair option, it will be shown under “Optional Extras” in step number 3 of the booking process as “Folding, non-electric wheelchair”, select and continue with your reservation.

If you are traveling with motorized folding wheelchairs or a disabled electric scooter, these are considered baggage and must be taken into account our normal baggage allowance.

“Optional Extras” are only available on standard private transfers.

This service is for passengers with reduced mobility. Some mobility will be required on the part of the person in a wheelchair to enter and exit the vehicle.

In some destinations, vehicles specially adapted for people with disabilities can be reserved, but only ON REQUEST due to the limited availability of these vehicles. We ask that you contact us with your travel dates before booking to check availability and pricing.

To view our booking Terms & Conditions please follow this link.

The category of vehicle in which the transportation service will be provided is not guaranteed and the Provider has absolute discretion to substitute the vehicle. Sometimes the vehicle may need to be replaced if it means the service can be provided in circumstances where it would not otherwise be possible.

Yes, there is no problem in making a BRIEF stop to collect the keys (5 minutes maximum) and continue to your accommodation IN THE SAME RESORT. If the key collection point is further away from your actual destination, you will need to book the furthest point the vehicle will need to travel to.

Please note that this service is not available in cities and capitals, only in tourist centers.

It is essential that you notify us at the time of booking, indicating the address of the key collection office and the local telephone number.

The Emergency contact telephone number is +34 690 162 757. You can also find other methods of contact through our pagina de contacto.

Transporting a beloved pet (dogs and cats only) can be a worrying experience. We will be happy to assist pets that accompany their owners.

You must have a container of the appropriate size to transport your pet, otherwise we may deny your pet travel. The following requirements must be met:

The container should be large enough so that the pet can get up, turn over and lie down naturally. Your pet will be in the container for a while and therefore should be as comfortable as possible.
The container should be strong enough to protect the pet during transport, be safe enough to contain it, and have sufficient ventilation on all four sides to ensure that the air quality in the container does not deteriorate.
The door must be secured in such a way that it cannot be opened accidentally or that your pet cannot open it during handling and transportation.
Your pet’s nose and paws should not be able to pass through any ventilation openings or door mesh.
The container must have a water container and a food container accessible from the outside.
Cardboard or metal mesh containers are not suitable for land and air transport.
Detailed instructions on container specifications can be found in the IATA (International Air Transport Association) Live Animal Regulations. Most pet stores and many kennels sell containers or can be custom made to IATA specification.

How do I make my reservation?
You will have to notify us at the time of making your reservation. You must also indicate the dimensions and weight of the container (the weight of the container must include the weight of your pet).

Please note that normal luggage restrictions apply and you will most likely need to reserve additional luggage space so we can locate the correct type of vehicle.

Unaccompanied pets are currently not allowed.

Transportation of pets is the responsibility of the owner. Any transport of pets normally causes stress for your animal and must be taken into account if you have a very sensitive animal.

Since online you cannot reserve with less than 24 hours, don’t worry, you can contact us through WhatsApp or the following telephone number: +34 690 162 757 or through our pagina de contacto.

Gotransfertaxi drivers usually wait for you at the airport half an hour before the flight lands. If you do not have luggage, please let us know so the driver will be ready for a quick departure.